by stevenmorozumi | Feb 7, 2017 | AdvoChat, brand advocacy, customer experience, Customer Success, influencer marketing
On February 2, 2017, we welcomed guest Jim Williams of Influitive to discuss how Brand Advocacy can fuel business growth. Here’s a recap from the chat. We’d love to hear from you! Please feel free to comment below and share your insights on these questions. February...
by stevenmorozumi | Jan 16, 2017 | AdvoChat, brand advocacy, customer experience, influencer marketing
On January 5, 2017, we welcomed guests Jordan Feise and Tatiana Beale of Traackr to discuss Aligning Influencer Marketing with Brand Advocacy. Here’s a recap from the chat. We’d love to hear from you! Please feel free to comment below and share your insights on these...
by stevenmorozumi | Dec 2, 2016 | AdvoChat, brand advocacy, customer experience, Customer Success, influencer marketing, net promoter
Our December 1 #AdvoChat was all about Customer Success and how it aligns with Brand Advocacy. We were so delighted to have Chad Horenfeldt, VP of Bluecore, as our featured guest to share his insights with us. Here’s a recap from the chat. We’d love to hear from you!...
by stevenmorozumi | Nov 4, 2016 | AdvoChat, brand advocacy, customer experience
Here’s a recap of our favorite tweets from the November 3 #AdvoChat. We’d love to hear from you! Please feel free to comment below and share your insights on these questions. Q1: What is Brand Advocacy? #AdvoChat pic.twitter.com/aqonHV2nCo — Sue Duris...
by sueDuris | Oct 21, 2016 | AdvoChat, brand advocacy, customer experience
Did you know that by 2020, customer experience will overtake price and product as the key brand differentiator, and Bain & Company says that 67% of customers note a bad experience is their primary reason for churn, it costs 6 to 7 times more to acquire a new...
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